UKGC Seeks to Improve Handling of Gambling Related Complaints

 

The United Kingdom Gambling Commission (UKGC) issued new standards this week designed to improve the process by which consumer complaints are handled in the gambling Industry, including online gambling.

The new standards and guidance which are scheduled to take effect at the end of the month deal primarily with Alternative Dispute Resolution (ADR), defined by the UKGC as a way to “resolve disputes between consumers and gambling operators without going to court.”

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