{"id":13120,"date":"2018-09-04T20:24:50","date_gmt":"2018-09-04T20:24:50","guid":{"rendered":"https:\/\/www.pokerscout.com\/?p=13120"},"modified":"2018-09-04T22:41:03","modified_gmt":"2018-09-04T22:41:03","slug":"mgm-springfield-a-no-holds-barred-review-of-the-hits-and-misses-at-the-new-casino","status":"publish","type":"post","link":"https:\/\/www.pokerscout.com\/mgm-springfield-a-no-holds-barred-review-of-the-hits-and-misses-at-the-new-casino\/","title":{"rendered":"MGM Springfield: A No Holds Barred Review Of The Hits And Misses At The New Casino"},"content":{"rendered":"

Massachusetts\u2018 first destination casino, MGM Springfield<\/strong>, opened its doors on August 24<\/strong> to much fanfare.<\/p>\n

Opening weekend was busy, and the initial reviews were extremely positive. That\u2019s not unexpected. After all, MGM invested nearly $1 billion<\/strong> in the brand new property.<\/p>\n

All the slot machines and table games are state-of-the-art and right out of the box, and all of the restaurants, hotel rooms, and amenities were clean and practically untouched.<\/p>\n

The place is beautiful.<\/p>\n

MGM gave the 250-room hotel<\/strong> a unique industrial chic design, with lots of overt and covert design elements plucked from to the city Springfield\u2019s history.<\/p>\n

But once you get past the cool design features and the newness, the property\u2019s warts (and there are many) begin to appear.<\/p>\n

It\u2019s a nice place to visit but I wouldn\u2019t want to go very often<\/h2>\n

My biggest takeaway from my stay at MGM Springfield is it lacked an identity<\/strong>.<\/p>\n

Is it a gambling joint<\/strong> or is it a destination resort casino<\/strong>?<\/p>\n

At the end of the day, it appears to be a passable version of both.\u00a0The overall vibe I got from the property is it couldn\u2019t decide what it wanted to be.<\/p>\n

Furthermore, certain parts of the casino felt rushed, like when you have to change a design plan at the last minute and do your best to make it work with what you have.<\/p>\n

As an example, the casino floor is full of top-of-the-line gaming machines<\/strong>, but they\u2019re packed pretty close together with few main footpaths to travel. Because of this, navigating the casino floor is similar to travelling down a small side street lined with parked cars, and having another car coming at you.<\/p>\n

On the amenity side, MGM has a cinema<\/strong> instead of an on-property theater (more on that in a moment). The property also has a small, indoor pool area<\/strong> like you\u2019d find at any decent chain hotel, and a tucked-away spa<\/strong> located on the second floor.<\/p>\n

At the end of the day, there\u2019s a lot of ways for day-visitors to pass a couple hours, but not a lot of ways guests can keep themselves occupied for a couple of days.<\/p>\n

As such, it\u2019s very easy to get bored at MGM Springfield, and unlike a typical destination casino, the property is unlikely to meet all of your needs when it comes to dining, entertainment or retail.<\/p>\n

You\u2019ll need to leave the casino to see a show<\/h2>\n

In the same vein, the casino settled on the nearby 8,000-seat Mass Mutual Center<\/strong> as its entertainment venue.<\/p>\n

That means guests will either have to walk, drive or be shuttled the quarter mile distance<\/strong> to and from the show.<\/p>\n

I\u2019ll leave it at this for now \u2013 Springfield is not known as a walking city.<\/p>\n

On top of that, during cold, snowy New England winters, no one is going to want to get dressed up and go on a five minute walk<\/strong>.<\/p>\n

Couple all of that with the small, 250-room hotel and it\u2019s pretty obvious that most people going to the show are not staying at MGM Springfield.<\/p>\n

The obvious question is, if they have to get back in their car and drive over to the venue, why would someone going to a show step foot in the MGM Springfield casino? It\u2019s an entirely avoidable part of seeing the show.<\/p>\n

From my own perspective living an hour and a half to the east of the casino, I would eat at any number of nice restaurants on the way, park at either MGM or the slightly closer Civic Center Garage and go home afterward.<\/p>\n

That means you\u2019re going to have thousands of people going to the Mass Mutual Center to see an MGM Springfield show, whose only experience with the casino will be driving by it or using its free self-parking\u00a0garage<\/strong>.<\/p>\n

Compare that to a casino with an on-property entertainment venue. Every attendee steps in the casino and is therefore more likely to plan a one-stop-shopping-trip: eat, attend the show, have a few drinks afterwards, maybe gamble and stay overnight.<\/p>\n

Frankly, choosing an on-site movie theater<\/strong> over an entertainment venue is a bit of a head scratcher.<\/p>\n

Hotel security concerns<\/h2>\n

I want to circle back to my \u201cnot a walking city\u201d comment, in regards to personal safety.<\/p>\n

I was dismayed to find unmanned guest elevators<\/strong> just off the lobby (but completely out of view of the front desk) that didn\u2019t require a key card<\/strong> to access.<\/p>\n

Worse, there\u2019s an unmanned guest elevator on the casino floor.<\/p>\n

That elevator did require a room card to access floors 3-5 (which begs the question, why isn\u2019t that tech in the lobby elevators?) but anyone could access the elevator and go up to second floor. There\u2019s a glaring hole in that security feature. Someone with bad intentions would just have to wait for someone else to call the elevator and use their room key to go to a higher floor.<\/p>\n

The lax security (particularly on opening weekend) seems quite reckless in a city that routinely ranks in the top five most dangerous places in Massachusetts, and often lands on national lists of dangerous cities<\/a>.<\/p>\n

Food and beverage options at MGM Springfield<\/h2>\n

The most disappointing aspect of the property for me was the lack of dining options<\/strong>.<\/p>\n

Hopefully this is already being addressed, as it\u2019s hard to call yourself a destination casino when it\u2019s difficult to find something decent to eat without going off-property.<\/p>\n

By this point you should be noticing a theme: MGM Springfield is going to have trouble keeping people on property during their stay. It\u00a0needs at least one and perhaps two more sit-down dining options<\/strong>, and more options (either proprietors or expanded menus) in the food court<\/strong>.<\/p>\n

Sit-down options<\/h3>\n

The property currently boasts three sit-down restaurants:<\/p>\n