{"id":28020,"date":"2019-08-07T16:51:54","date_gmt":"2019-08-07T16:51:54","guid":{"rendered":"https:\/\/www.pokerscout.com\/?p=28020"},"modified":"2019-08-08T12:32:44","modified_gmt":"2019-08-08T12:32:44","slug":"in-a-regulated-gaming-market-complaining-can-be-a-good-thing","status":"publish","type":"post","link":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/","title":{"rendered":"In A Regulated Gaming Market, Complaining Can Be A Good Thing"},"content":{"rendered":"<p>Got a <strong>gaming complaint<\/strong> to beef about\u00a0in <strong>Pennsylvania<\/strong>?<\/p>\n<p>Think your cashout is taking too long? Is there an inexplicable technical glitch? Do the rules treat all bettors equally?<\/p>\n<p>Unlike with the neighborhood bookie, there are government forms for those sorts of allegations when a patron wagers with a <strong>state-licensed gaming operation<\/strong>. It\u2019s a commonplace issue in regulated environments, and one of the best reasons to only play on regulated sites.<\/p>\n<p>For instance, regulators in nearby <strong>New Jersey<\/strong> heard complaints about the <strong>DraftKings Sports Betting National Championship<\/strong> in January. The contest drew heat after some contestants had a chance to bet on a game.<\/p>\n<p>More recently, <strong>WSOP.com<\/strong> customers griped at the slow pace of payouts on<strong> PayPal<\/strong>.<\/p>\n<p>In Pennsylvania, there are two forms <a href=\"https:\/\/gamingcontrolboard.pa.gov\/?p=110\">to choose from<\/a>. One is for land-based sportsbook and casino concerns. The other is for online gambling complaints. Both are available on the<strong> Pennsylvania Gaming Control Board<\/strong> (PGCB) website.<\/p>\n<p>With the forms, Pennsylvania patrons who have a complaint or a dispute with a licensed gaming entity may request that the PCGB investigate through the online forms. However, patrons betting at a casino can also file a complaint in person with a<strong> Gaming Control Board Casino Compliance Representative<\/strong> at the gambling facility.<\/p>\n<h2><span id=\"running_down_the_pgcb_complaint_process\">Running down the PGCB complaint process<\/span><\/h2>\n<p>Let\u2019s start with the basics: definitions of a <strong>complaint<\/strong> versus a <strong>dispute<\/strong>.<\/p>\n<ul>\n<li>A complaint is a <strong>difference of opinion<\/strong> between the licensed gaming entity and the patron, which <strong>does not involve money<\/strong> or items of value.<\/li>\n<li>A<strong> dispute<\/strong> is a claim for a specific amount of <strong>cash<\/strong> or <strong>merchandise<\/strong>.<\/li>\n<\/ul>\n<p>Patrons who have a complaint or a dispute with a licensed gaming entity may request that the PCGB investigate.<\/p>\n<p>As the board\u2019s reminder states:<\/p>\n<blockquote><p>\u201cAll patron complaints and disputes are taken very seriously by the Board with each complaint assigned a case number and an investigator.\u201d<\/p><\/blockquote>\n<p>The Gaming Control Board is tasked with investigating all allegations of non-criminal complaints and disputes made by patrons. Any criminal violations alleged by a patron go to the <strong>Pennsylvania State Police<\/strong> for investigation.<\/p>\n<h2><span id=\"the_fine_print_there_are_complaint_and_dispute_procedures\">The fine print: There are complaint and dispute procedures<\/span><\/h2>\n<p>In order to file a complaint or dispute involving <strong>interactive gaming<\/strong>, the patron must first file a complaint or dispute with the provider as an initial step.<\/p>\n<p>That\u2019s critical since the PGCB\u2019s interactive form requires filling in a complaint number generated by the interactive gaming provider when you contact them.<\/p>\n<h2><span id=\"timeline_for_disputes_and_complaints\">Timeline for disputes and complaints<\/span><\/h2>\n<p>To file either a complaint or a dispute, you must report the incident <strong>within 30 calendar days<\/strong>.<\/p>\n<p>Information is <strong>confidential<\/strong>. A \u00a0patron who files a complaint will receive notification of the PCBG\u2019s receipt by e-mail.<\/p>\n<p>And questions or comments regarding gaming disputes or complaints can be directed to the Pennsylvania Gaming Control Board at <strong>casinocomplaints@pa.gov<\/strong>.<\/p>\n<p>The post In A Regulated Gaming Market, Complaining Can Be A Good Thing appeared first on Play Pennsylvania.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Got a gaming complaint to beef about\u00a0in Pennsylvania? Think your cashout is taking too long? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"link","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","vebbtech_seo_disable_yoast":false,"vebbtech_seo_hide_author":false,"vebbtech_seo_hide_date":false,"vebbtech_seo_hide_factchecker":false,"vebbtech_seo_fact_check_enabled":false,"vebbtech_seo_post_reviewer":0,"vebbtech_seo_post_review_date":"","footnotes":""},"categories":[6],"tags":[],"class_list":{"0":"post-28020","1":"post","2":"type-post","3":"status-publish","4":"format-link","6":"category-news-category","7":"post_format-post-format-link"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>In A Regulated Gaming Market, Complaining Can Be A Good Thing -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"In A Regulated Gaming Market, Complaining Can Be A Good Thing -\" \/>\n<meta property=\"og:description\" content=\"Got a gaming complaint to beef about\u00a0in Pennsylvania? Think your cashout is taking too long? [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-07T16:51:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-08T12:32:44+00:00\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@PokerScout1\" \/>\n<meta name=\"twitter:site\" content=\"@PokerScout1\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/www.pokerscout.com\/#\/schema\/person\/7f5b2fa51bd1925f5937c15b7388df28\"},\"headline\":\"In A Regulated Gaming Market, Complaining Can Be A Good Thing\",\"datePublished\":\"2019-08-07T16:51:54+00:00\",\"dateModified\":\"2019-08-08T12:32:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\"},\"wordCount\":494,\"publisher\":{\"@id\":\"https:\/\/www.pokerscout.com\/#organization\"},\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\",\"url\":\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\",\"name\":\"In A Regulated Gaming Market, Complaining Can Be A Good Thing -\",\"isPartOf\":{\"@id\":\"https:\/\/www.pokerscout.com\/#website\"},\"datePublished\":\"2019-08-07T16:51:54+00:00\",\"dateModified\":\"2019-08-08T12:32:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.pokerscout.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"In A Regulated Gaming Market, Complaining Can Be A Good Thing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.pokerscout.com\/#website\",\"url\":\"https:\/\/www.pokerscout.com\/\",\"name\":\"PokerScout\",\"description\":\"Poker Sites Traffic Report &amp; Online Poker News\",\"publisher\":{\"@id\":\"https:\/\/www.pokerscout.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.pokerscout.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.pokerscout.com\/#organization\",\"name\":\"PokerScout\",\"url\":\"https:\/\/www.pokerscout.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.pokerscout.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.pokerscout.com\/wp-content\/uploads\/2018\/01\/poker-1.png\",\"contentUrl\":\"https:\/\/www.pokerscout.com\/wp-content\/uploads\/2018\/01\/poker-1.png\",\"width\":573,\"height\":208,\"caption\":\"PokerScout\"},\"image\":{\"@id\":\"https:\/\/www.pokerscout.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/PokerScout1\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.pokerscout.com\/#\/schema\/person\/7f5b2fa51bd1925f5937c15b7388df28\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.pokerscout.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/437e89dc5556a8ca772cd0f106d22117?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/437e89dc5556a8ca772cd0f106d22117?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"url\":\"https:\/\/www.pokerscout.com\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"In A Regulated Gaming Market, Complaining Can Be A Good Thing -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/","og_locale":"en_US","og_type":"article","og_title":"In A Regulated Gaming Market, Complaining Can Be A Good Thing -","og_description":"Got a gaming complaint to beef about\u00a0in Pennsylvania? Think your cashout is taking too long? [&hellip;]","og_url":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/","article_published_time":"2019-08-07T16:51:54+00:00","article_modified_time":"2019-08-08T12:32:44+00:00","author":"admin","twitter_card":"summary_large_image","twitter_creator":"@PokerScout1","twitter_site":"@PokerScout1","twitter_misc":{"Written by":"admin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/#article","isPartOf":{"@id":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/"},"author":{"name":"admin","@id":"https:\/\/www.pokerscout.com\/#\/schema\/person\/7f5b2fa51bd1925f5937c15b7388df28"},"headline":"In A Regulated Gaming Market, Complaining Can Be A Good Thing","datePublished":"2019-08-07T16:51:54+00:00","dateModified":"2019-08-08T12:32:44+00:00","mainEntityOfPage":{"@id":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/"},"wordCount":494,"publisher":{"@id":"https:\/\/www.pokerscout.com\/#organization"},"articleSection":["News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/","url":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/","name":"In A Regulated Gaming Market, Complaining Can Be A Good Thing -","isPartOf":{"@id":"https:\/\/www.pokerscout.com\/#website"},"datePublished":"2019-08-07T16:51:54+00:00","dateModified":"2019-08-08T12:32:44+00:00","breadcrumb":{"@id":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.pokerscout.com\/"},{"@type":"ListItem","position":2,"name":"In A Regulated Gaming Market, Complaining Can Be A Good Thing"}]},{"@type":"WebSite","@id":"https:\/\/www.pokerscout.com\/#website","url":"https:\/\/www.pokerscout.com\/","name":"PokerScout","description":"Poker Sites Traffic Report &amp; Online Poker News","publisher":{"@id":"https:\/\/www.pokerscout.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.pokerscout.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.pokerscout.com\/#organization","name":"PokerScout","url":"https:\/\/www.pokerscout.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pokerscout.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.pokerscout.com\/wp-content\/uploads\/2018\/01\/poker-1.png","contentUrl":"https:\/\/www.pokerscout.com\/wp-content\/uploads\/2018\/01\/poker-1.png","width":573,"height":208,"caption":"PokerScout"},"image":{"@id":"https:\/\/www.pokerscout.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/PokerScout1"]},{"@type":"Person","@id":"https:\/\/www.pokerscout.com\/#\/schema\/person\/7f5b2fa51bd1925f5937c15b7388df28","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.pokerscout.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/437e89dc5556a8ca772cd0f106d22117?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/437e89dc5556a8ca772cd0f106d22117?s=96&d=mm&r=g","caption":"admin"},"url":"https:\/\/www.pokerscout.com\/author\/admin\/"}]}},"modified_by":"Kim Yuhl","_links":{"self":[{"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/posts\/28020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/comments?post=28020"}],"version-history":[{"count":0,"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/posts\/28020\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/media?parent=28020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/categories?post=28020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pokerscout.com\/wp-json\/wp\/v2\/tags?post=28020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}