{"id":28020,"date":"2019-08-07T16:51:54","date_gmt":"2019-08-07T16:51:54","guid":{"rendered":"https:\/\/www.pokerscout.com\/?p=28020"},"modified":"2019-08-08T12:32:44","modified_gmt":"2019-08-08T12:32:44","slug":"in-a-regulated-gaming-market-complaining-can-be-a-good-thing","status":"publish","type":"post","link":"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/","title":{"rendered":"In A Regulated Gaming Market, Complaining Can Be A Good Thing"},"content":{"rendered":"<p>Got a <strong>gaming complaint<\/strong> to beef about\u00a0in <strong>Pennsylvania<\/strong>?<\/p>\n<p>Think your cashout is taking too long? Is there an inexplicable technical glitch? Do the rules treat all bettors equally?<\/p>\n<p>Unlike with the neighborhood bookie, there are government forms for those sorts of allegations when a patron wagers with a <strong>state-licensed gaming operation<\/strong>. It\u2019s a commonplace issue in regulated environments, and one of the best reasons to only play on regulated sites.<\/p>\n<p>For instance, regulators in nearby <strong>New Jersey<\/strong> heard complaints about the <strong>DraftKings Sports Betting National Championship<\/strong> in January. The contest drew heat after some contestants had a chance to bet on a game.<\/p>\n<p>More recently, <strong>WSOP.com<\/strong> customers griped at the slow pace of payouts on<strong> PayPal<\/strong>.<\/p>\n<p>In Pennsylvania, there are two forms <a href=\"https:\/\/gamingcontrolboard.pa.gov\/?p=110\">to choose from<\/a>. One is for land-based sportsbook and casino concerns. The other is for online gambling complaints. Both are available on the<strong> Pennsylvania Gaming Control Board<\/strong> (PGCB) website.<\/p>\n<p>With the forms, Pennsylvania patrons who have a complaint or a dispute with a licensed gaming entity may request that the PCGB investigate through the online forms. However, patrons betting at a casino can also file a complaint in person with a<strong> Gaming Control Board Casino Compliance Representative<\/strong> at the gambling facility.<\/p>\n<h2>Running down the PGCB complaint process<\/h2>\n<p>Let\u2019s start with the basics: definitions of a <strong>complaint<\/strong> versus a <strong>dispute<\/strong>.<\/p>\n<ul>\n<li>A complaint is a <strong>difference of opinion<\/strong> between the licensed gaming entity and the patron, which <strong>does not involve money<\/strong> or items of value.<\/li>\n<li>A<strong> dispute<\/strong> is a claim for a specific amount of <strong>cash<\/strong> or <strong>merchandise<\/strong>.<\/li>\n<\/ul>\n<p>Patrons who have a complaint or a dispute with a licensed gaming entity may request that the PCGB investigate.<\/p>\n<p>As the board\u2019s reminder states:<\/p>\n<blockquote><p>\u201cAll patron complaints and disputes are taken very seriously by the Board with each complaint assigned a case number and an investigator.\u201d<\/p><\/blockquote>\n<p>The Gaming Control Board is tasked with investigating all allegations of non-criminal complaints and disputes made by patrons. Any criminal violations alleged by a patron go to the <strong>Pennsylvania State Police<\/strong> for investigation.<\/p>\n<h2>The fine print: There are complaint and dispute procedures<\/h2>\n<p>In order to file a complaint or dispute involving <strong>interactive gaming<\/strong>, the patron must first file a complaint or dispute with the provider as an initial step.<\/p>\n<p>That\u2019s critical since the PGCB\u2019s interactive form requires filling in a complaint number generated by the interactive gaming provider when you contact them.<\/p>\n<h2>Timeline for disputes and complaints<\/h2>\n<p>To file either a complaint or a dispute, you must report the incident <strong>within 30 calendar days<\/strong>.<\/p>\n<p>Information is <strong>confidential<\/strong>. A \u00a0patron who files a complaint will receive notification of the PCBG\u2019s receipt by e-mail.<\/p>\n<p>And questions or comments regarding gaming disputes or complaints can be directed to the Pennsylvania Gaming Control Board at <strong>casinocomplaints@pa.gov<\/strong>.<\/p>\n<p>The post In A Regulated Gaming Market, Complaining Can Be A Good Thing appeared first on Play Pennsylvania.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Got a gaming complaint to beef about\u00a0in Pennsylvania? Think your cashout is taking too long? Is there an inexplicable technical&hellip; <a class=\"more-link\" href=\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\">Continue reading <span class=\"screen-reader-text\">In A Regulated Gaming Market, Complaining Can Be A Good Thing<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"link","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[374,6],"tags":[],"class_list":{"0":"post-28020","1":"post","2":"type-post","3":"status-publish","4":"format-link","6":"category-industry","7":"category-news-category","8":"post_format-post-format-link","9":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>In A Regulated Gaming Market, Complaining Can Be A Good Thing -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pokerscout.com\/in-a-regulated-gaming-market-complaining-can-be-a-good-thing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"In A Regulated Gaming Market, Complaining Can Be A Good Thing -\" \/>\n<meta property=\"og:description\" content=\"Got a gaming complaint to beef about\u00a0in Pennsylvania? 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